Datenschutzerklärung

SereneLife (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (“GDPR”) and other applicable European data protection laws.

Data Controller

SereneLife is the trading name of GLOBALXPSA B.V (Netherlands), the data controller responsible for your personal data collected through this website.

Information We Collect

We may collect and process the following categories of personal data:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information

  • IP address

  • Device and browser information

  • Order history

  • Website usage and interaction data

How We Use Your Information

We use your personal data to:

  • Process and deliver orders

  • Provide customer support

  • Manage payments and transactions

  • Improve our website, products, and services

  • Prevent fraud and unauthorized activities

  • Send transactional communications

  • Send marketing communications where permitted by law

  • Comply with legal obligations

Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

  • Contractual necessity

  • Compliance with legal obligations

  • Legitimate business interests

  • Consent where required by applicable law

Sharing Your Data

We may share your personal data with trusted third parties, including:

  • Payment processors

  • Shipping and logistics providers

  • Ecommerce platform providers including Shopify

  • Analytics providers

  • Marketing and advertising service providers

  • IT and website hosting providers

We do not sell personal data.

International Transfers

Some service providers may process personal data outside the European Economic Area (“EEA”). Where this occurs, we implement appropriate safeguards in accordance with GDPR requirements, including Standard Contractual Clauses where applicable.

Data Security

We implement appropriate technical and organizational security measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including legal, accounting, tax, reporting, and operational requirements.

Your GDPR Rights

Subject to applicable law, you may have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request deletion of your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time where processing is based on consent

You also have the right to lodge a complaint with your local data protection authority.

To exercise your rights, please contact us using the details below.

We aim to respond to verified privacy requests within 30 days, in accordance with applicable law.

Cookies

We use cookies and similar technologies to:

  • Operate and secure the website

  • Remember user preferences

  • Analyze website traffic and performance

  • Support advertising and marketing activities

Cookies may include:

  • Essential cookies

  • Analytics cookies

  • Functional cookies

  • Marketing cookies

Where required by applicable law, non-essential cookies will only be activated after the user has provided consent through a cookie banner or consent management tool.

Users may also manage cookie preferences through their browser settings.

Children’s Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. Updated versions will be posted on this page with the revised “Last Updated” date.

Contact Information

Business Name: GLOBALXPSA B.V (Netherlands)
 Trading As: SereneLife 

Website:  https://serenelifeeu.eu

Email: contact@serenelifeeu.eu

Address:
 GLOBALXPSA B.V
 Keizersgracht 520 H
 1017EK Amsterdam
 Netherlands

Phone: +31 970 1028 9949