Terms of service

Welcome to serenelifeeu.eu. By accessing or using this website, you agree to be bound by these Terms of Service. If you do not agree to these Terms, please do not use the website.

1. Use of Website

You agree to use this website only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the website unlawfully or fraudulently

  • Interfere with or disrupt website operations or security

  • Submit false, misleading, or inaccurate information

  • Attempt unauthorized access to systems, accounts, or data

  • Use automated systems or software to extract data from the website without permission

We reserve the right to suspend or terminate access for violations of these Terms.

2. Products and Pricing

All products displayed on the website are subject to availability.

We reserve the right to:

  • Modify or discontinue products at any time

  • Correct pricing, description, or typographical errors

  • Refuse or cancel orders

  • Limit quantities purchased per customer, household, or order

If an order is canceled after payment has been processed, a refund will be issued using the original payment method.

3. Payments

Payments must be authorized and completed before orders are processed or shipped.

By submitting payment information, you represent that you are authorized to use the selected payment method.

4. Shipping and Delivery

Delivery times are estimates only and may vary depending on destination, carrier delays, customs processing, or other circumstances beyond our control.

Shipping costs and available delivery options are displayed during checkout.

Customers are responsible for providing accurate shipping information. We are not responsible for delays or losses caused by incorrect address information provided by the customer.

5. Returns and Refunds

Consumers located in the European Union may have the right to withdraw from purchases within 14 days of delivery, subject to applicable laws and product exclusions.

Returned products should be returned in their original condition and packaging where possible, subject to applicable consumer protection laws.

Refunds will be processed within a reasonable period after returned items are received and inspected.

Additional conditions and instructions regarding returns may be provided in our Return Policy.

Nothing in these Terms affects statutory consumer rights under applicable law.

6. Intellectual Property

All content on this website, including text, graphics, logos, trademarks, images, product descriptions, and software, is owned by or licensed to SereneLife and is protected by applicable intellectual property laws.

Unauthorized use, reproduction, distribution, or modification of website content is prohibited without prior written consent.

7. Limitation of Liability

To the maximum extent permitted by applicable law, SereneLife shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of the website or the purchase or use of products.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable consumer protection laws.

Nothing in these Terms limits or excludes mandatory consumer rights provided under applicable law.

8. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how personal information is collected, used, and protected.

9. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Netherlands.

Consumers may also benefit from mandatory protections provided by the laws of their country of residence.

10. Contact Information

Business Name: GLOBALXPSA B.V (Netherlands)
 Trading As: SereneLife 

Website:  https://serenelifeeu.eu

Email: contact@serenelifeeu .eu

Address:
 GLOBALXPSA B.V
 Keizersgracht 520 H
 1017EK Amsterdam
 Netherlands

Phone: +31 970 1028 9949

11. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes become effective upon posting to the website.

Continued use of the website after changes are posted constitutes acceptance of the updated Terms.