Warranty Disclaimer

At SereneLife, we are committed to providing quality products. Certain SereneLife products may include a limited warranty against manufacturing defects, subject to the terms and conditions outlined below.

Warranty Coverage

This limited warranty covers:

  • Manufacturing defects

  • Faulty workmanship under normal use and conditions

This warranty does not cover:

  • Accidental damage

  • Misuse or abuse

  • Unauthorized modifications or repairs

  • Damage caused by improper installation or handling

  • Normal wear and tear

Unless otherwise specified, eligible products may include a limited warranty period of 12 months from the date of delivery.

Warranty coverage periods may vary depending on the product category or manufacturer specifications.

Warranty Claims

To submit a warranty claim, please contact our customer support team:

Email: contact@serenelifeeu.eu

Please include the following information with your request:

  • Order number

  • Product name and details

  • Description of the issue

  • Photos or videos of the issue, if applicable

Warranty Resolution

If a warranty claim is approved, SereneLife may, in accordance with applicable consumer protection laws, provide one of the following remedies:

  • Repair

  • Replacement

  • Refund

The appropriate remedy will be determined based on the nature of the issue and product availability.

Consumer Rights

This warranty is provided in addition to, and does not affect, any statutory rights available to consumers under applicable consumer protection laws within the European Union.

Under EU consumer protection laws, consumers may also be entitled to legal guarantees independent of this commercial warranty.

Contact Information

Business Name: GLOBALXPSA B.V (Netherlands)
 Trading As: SereneLife 

Website:  https://serenelifeeu.eu

Email: contact@serenelifeeu.eu

Address:
 GLOBALXPSA B.V
 Keizersgracht 520 H
 1017EK Amsterdam
 Netherlands

Phone: +31 970 1028 9949