Refund policy

At SereneLife, customer satisfaction is important to us. If you are not completely satisfied with your purchase from https://serenelifeeu.eu, you may request a return under the terms below.

EU 14-Day Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order without providing a reason.

To exercise your right of withdrawal, please contact us at:

Email: contact@serenelifeeu.eu

You must notify us within 14 days of delivery.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Return Conditions

To be eligible for a return:

  • Items should be returned in their original condition where possible

  • Consumers may inspect products as necessary to determine their nature, characteristics, and functioning

  • Products should include original packaging, accessories, manuals, and documentation where possible

  • Proof of purchase or order confirmation is required

Consumers are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Return Process

To start a return, contact:

Email: contact@serenelifeeu.eu

Please include:

  • Your order number

  • The item(s) you wish to return

  • Optional details regarding the reason for return

Return instructions will be provided after we receive your request.

Returns must be sent to the address provided by customer support. Unauthorized returns may experience processing delays.

Customers are responsible for ensuring returned items are packaged securely to prevent damage during transit.

Refunds

Once your return is received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be processed within 14 days after we receive the returned goods or proof that the goods were returned, whichever occurs first.

Refunds will be issued to the original payment method.

Original shipping costs may also be refunded where required under applicable EU consumer law.

Return Shipping

Unless otherwise required by applicable law, customers are responsible for return shipping costs for non-defective items returned under the right of withdrawal.

Damaged or Defective Products

If your order arrives damaged or defective, contact us as soon as reasonably possible at:

Email: contact@serenelifeeu.eu

Please include photos of the issue where possible.

Non-Returnable Items

The following items may be exempt from the right of withdrawal under applicable EU consumer laws:

  • Opened software or downloadable products

  • Personalized or customized products

  • Items damaged through misuse

  • Products excluded under EU consumer regulations

Contact Information

Business Name: GLOBALXPSA B.V (Netherlands)
 Trading As: SereneLife 

Website: https://serenelifeeu.eu

Email: contact@serenelifeeu.eu

Address:
 Keizersgracht 520 H
 1017EK Amsterdam
 Netherlands

Phone: +31 970 1028 9949