Shipping policy

SereneLife ships to the following countries within the European Union:

  • Germany

  • France

  • Netherlands

  • Spain

  • Belgium

  • Italy

  • Portugal

  • Poland

  • Denmark

  • Sweden

  • Finland

  • Austria

  • Hungary

  • Slovakia

  • Czech Republic

  • Greece

  • Ireland

  • Luxembourg

  • Lithuania

  • Latvia

  • Estonia

  • Romania

  • Bulgaria

Processing Times

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may vary during holidays, promotional periods, or periods of high demand.

Shipping Times

Estimated delivery times depend on the destination country and carrier availability.

Typical estimated delivery times:

  • European Union Deliveries: 3–10 business days

Delivery estimates are approximate and may vary due to carrier operations, customs procedures, weather conditions, or other external factors.

Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed.

Any applicable taxes or duties will be displayed where required by law.

Order Tracking

Tracking information will be provided by email once your order has been shipped.

Delays

Delivery delays may occur due to:

  • Customs processing

  • Carrier disruptions

  • Weather conditions

  • Incorrect customer information

  • Force majeure events or circumstances beyond our reasonable control

Incorrect Addresses

Customers are responsible for providing accurate shipping information at checkout.

Additional shipping charges may apply for returned, refused, or re-shipped packages resulting from incorrect or incomplete address information.

Lost or Damaged Packages

If your package arrives damaged or is lost during transit, please contact us as soon as possible at the email address below so we can assist you with the carrier claim process where applicable.

Contact Information

Business Name: GLOBALXPSA B.V (Netherlands)
Trading As: SereneLife 

Website:  https://serenelifeeu.eu

Email: contact@serenelifeeu.eu

Business Address:
 GLOBALXPSA B.V
 Keizersgracht 520 H
 1017EK Amsterdam
 Netherlands

Phone Number: +31 970 1028 9949

Additional Information

SereneLife reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page with an updated revision date.